Question 1

How do I activate my membership?

Accepted Answer

After paying, send your payment confirmation to us on WhatsApp (+504 3142-0941) or by email at juli@cocoonstudiohn.com. Our team manually activates your package so you can book classes.
Your 30-day validity period starts on the payment date, even if your account activation or first class takes place later.

Question 2

How do I book my classes?

Accepted Answer

Once your membership is activated, you’ll be able to book classes directly through our booking system.

Question 3

Do classes roll over to the next month?

Accepted Answer

No. All included classes must be used within the 30 days that begin on your payment date. Unused class credits expire at the end of that period and do not roll over to a new package.

Question 4

What happens after I pay online?

Accepted Answer

After completing your online PayPal payment, send us your payment confirmation. Our team will manually activate your membership or package in your Cocoon account so you can book classes.
Your package is valid for 30 days from the payment date, not from the date of your first class.

Question 5

What does the 3/2 month commitment mean?

Accepted Answer

A two- or three-month commitment means you agree to renew your membership for the number of consecutive periods stated on your chosen plan.
Each payment covers a 30-day period starting on that payment date. A longer commitment does not extend the validity of unused class credits.

Question 6

Can I cancel my membership anytime?

Accepted Answer

Plans without a minimum commitment can be discontinued when the current 30-day package ends. Commitment-based memberships must be renewed for the full agreed commitment.
Payments are non-refundable once the package has been activated. Class credits expire at the end of their 30-day validity period.

Question 7

When does my 30-day membership period start?

Accepted Answer

All memberships and class packages are valid for 30 days from the date payment is received. Your period starts when you pay, not on the date of your first class or on the first day of a calendar month.
All included class credits must be used during those 30 days.

Question 8

Can I share or transfer my classes?

Accepted Answer

No. Memberships and class credits are personal, individual and non-transferable. Only the person named on the package may use them. Each credit covers one class for that person and cannot be shared, gifted or transferred to someone else.
Any guest pass expressly included in a plan is a separate benefit; it does not make your own class credits transferable.

Question 9

Which payment methods do you accept?

Accepted Answer

You can pay online through PayPal.
For a card payment link, bank transfer details or Zelle instructions, message us on WhatsApp at +504 3142-0941. We will help you complete your payment.
Your 30-day validity period begins on the payment date, regardless of the payment method you choose.

Your movement. Your membership.

Evolve Package

The Rise

Roots & Wings

Wings Of Five

Frequently asked questions